TORONTO – Thyssenkrupp Elevator Canada has unveiled its new International Technical Services (ITS) Centre in the Scarborough community in east Toronto. The project involved transforming its engineering centre into the new facility, explained a recent release.
The ITS program provides third-party maintenance support for elevators and escalators throughout the U.S. and now Canada.
The new facility will incorporate existing systems from the excellence centre such as Canadian board repair, elevator simulators, a customer showroom and a parts warehouse. The new ITS Centre will offer field engineering phone and onsite support, specialized support services, additional technical training and documentation, diagnostic and specialty tools, board and drive repair and new product support and collaboration. ITS will also provide the same services for competitors’ elevators and escalators.
Last year, the engineering centre went through an expansion, bringing its construction and modernization teams under one roof. More than 30 employees relocated, bringing the total number of employees at the engineering centre to 87.
In July 2020, thyssenkrupp Elevator Canada purchased Winnipeg Elevator Group.